What is the Best Car Insurance Company?
Based on our research, USAA is the best car insurance company. However, due to the fact that USAA is not accessible to the general public, 2 For many drivers, American Family may be the best option. Our rating also includes State Farm, Geico, and Nationwide among the best businesses.
However, a number of factors, including your age, location, driving record, and the features that are most important to you—excellent customer service, a notable reputation, or prompt claims handling—will determine the best auto insurance provider for you.
A survey of current policyholders for each of our top car insurance companies forms part of our analysis. Find out how current customers rated their auto insurance companies in a variety of customer service-related categories below.
Best for Service to Customers: State Farm, American Family, and USAA are ranked below. 1 in the Customer Service subcategory, with State Farm and American Family tied for first place. 2.
Our study discovered that more than 73% of USAA clients who have not recorded a case view themselves as totally happy with the client support given by the organization. Among USAA customers who have filed a claim, that number drops to 53%. The majority of customers will want to think about other insurers in our rating because USAA’s car insurance policies are only available to members of the military and their families.
The percentage of American Family policyholders who have filed a claim is just under 58%, while over 65% of customers who have not yet filed a claim expressed complete satisfaction with the level of customer service provided. These percentages are roughly 60% and 54%, respectively, among State Farm customers who responded to our survey.
Cross country, Geico, Voyagers, and Ranchers tied at No. 4 in this subdivision.
Best for Managing Claims: The rating for American Family is No. With a score of 4.3, No. 1 in the Claims Handling subcategory edges out 2 USAA, which received a 4.2 score. Over 61% of American Family policyholders are satisfied with the ease of filing a claim, and 56% are satisfied with how their claims were resolved, according to our survey results.
Just under 52% of American Family’s customers expressed complete satisfaction with the status updates they received while their claim was being processed.
At number one, there is a four-way tie following USAA and American Family. 3 in this subcategory between Farmers, Nationwide, State Farm, and Geico. Travelers, Progressive, and Allstate share the top spot. 7 and AAA is number one. 10.
Probability of Recommendation: American Family and USAA USAA is the No. 1 insurer in the subcategory of Most Likely to Be Recommended, coming in at No. 1 ahead of American Family. 2. 63% of USAA policyholders who have not yet filed a claim are very likely to recommend the company to others looking for car insurance, according to our survey. That number drops to roughly 59% among USAA customers who have filed a claim. Because USAA only sells car insurance to military personnel, most people looking for insurance will need to look at policies from other companies.
While just over 62% of those who have filed a claim say they are very likely to offer a recommendation, just over 40% of policyholders with American Family who have not yet filed a claim say they are very likely to recommend the insurer to someone looking for a policy.
State Farm, Nationwide, and Geico, the two companies that are tied for the top spot, are also likely to be recommended by their customers. 3 in our rating in this subcategory.
Most Likely To Be Reactivated: According to the findings of our survey, more than 69% of customers who have not yet filed a claim indicated that they are very likely to do so when asked whether they would renew their policy with USAA. The numbers didn’t change much when the same question was asked to policyholders who had filed a claim: Over 66% of respondents said they were very likely to renew. These outcomes assisted USAA in achieving the No. 1 rating in the subcategory of “Most Likely to Be Renewed.”
The No. American Family, one of two businesses in this subcategory, performed well in our survey of customers as well. Approximately 65 percent of people who haven’t filed a claim were very likely to renew with American Family, while the number of people who have filed a claim increased to over 68 percent.
State Farm and Nationwide share the No. 3 in this subdivision. Geico is the No. 5.
Best for Retention of Clientele: American Family and USAA USAA and American Family share the No. 1 in the subcategory of Customer Loyalty. In our survey, both companies did well when it came to how willing their policyholders were to recommend them. American Family and USAA also came in at No. 1 and No. 2, respectively, in the subcategory titled “Most Likely to Be Renewed.” State Farm and Nationwide share the No. 3, and Geico received the No. 5.