USAA Car Insurance Review for 2023
USAA was established in 1922 by a group of Army officers who wanted to self-insure their automobiles. Its headquarters are in San Antonio. Today, USAA only provides insurance and financial services to veterans, members of the armed forces, and their families.
USAA, our top-ranked auto insurance company for 2023, outperformed its rivals in numerous areas. In terms of age, gender, and other demographics, rates with USAA were the cheapest overall and across a number of categories among all companies in our analysis.
In addition, respondents to our survey gave USAA high marks for its customer service, and its customers are more likely than those of any other insurer in our rating to renew with USAA or to recommend it to others. The only subcategory in which USAA came in behind American Family to take the second spot was Claims Handling. 1.
With a score of 4.4 out of 5, USAA Customer Service outperformed rivals to become the No. One position for customer service. State Farm and American Family share the No. 2, who received a score of 4.3, were not far behind. 90% of people who took the survey said they were either very or very satisfied with USAA’s customer service.
With a rating of 4.2, USAA Claims Handling ranks No. Second only to No. 2 in our Claims Handling subcategory 1 American Family with a 4.3 rating. Overall, USAA received high marks, but American Family came in last for satisfaction in all of the related survey questions, such as how easy it was to file a claim, how frequently status updates were provided during the claim process, and how well the claim was handled. About 84% of USAA customers reported being completely or partially satisfied with the way their claim was handled.
Loyalty of USAA Customers USAA is the No. 1 in our Customer Loyalty subcategory, and 96% of survey participants indicate that they will renew their policy in the near future. Only American Family received the same number of favorable survey responses as the other insurers, with 91% of their customers also indicating that they intend to renew. Our subcategory ratings indicated that Farmers customers were least likely to renew. This was the opposite end of the scale.
How Much Is USAA Car Insurance?
USAA has an average annual rate of $1,022, which is $500 less than the national average for all insurers and cheaper than any other company in our study. USAA was found to be the least expensive option for drivers of any age or gender when specific demographic groups were examined.
For drivers with a single accident or DUI on their record and those with poor credit, USAA’s rates were also lower than average. When compared to the national average, the savings can amount to $1,000 to $2,000 per year for some of these groups, such as teen drivers and drivers with subpar credit histories.
Compared to the national average for a 17-year-old female and almost $2,400 for a 17-year-old male, USAA had the lowest average rates for teen drivers in our study. Shopping around can help you save a lot of money because drivers in this age group typically pay more for car insurance than drivers in any other age group. With an average annual rate of $8,178 for females and $8,911 for males, Farmers proved to be the most expensive insurer for this group.
Auto insurance is only available to members of the armed forces through USAA; however, drivers who do not meet the requirements for USAA might consider State Farm or Geico. Geico is the No. 2 for male adolescents, where the rate is about 35% lower than the average; The answer is no. 2 for teenage girls, a rate that is roughly 35% lower than the national average.